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Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? So, when you call, try to keep in mind that you and your customer service rep are in the same boat. Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. Fax for Amazon's legal Department: 206-266-7010 UK Customer Service Phone: 44.208.636.9200More UK numbers, from a reader: Freephone (only from within the UK): 08Phone (outside the UK): 44 20 8636 9451Fax (free from within the UK): 08 Fax (outside the UK): 44 20 8636 9401An Aussie who contacted me verified the number above but for Aussies you need to dial it this way: 0011 1 206 266-2992. It's a tactic designed to save money, but, personally, I'm willing to spend a little more to avoid the sort of situation I found myself in this weekend.
You may not get the deep discounts available at Amazon, but, as you've probably already learned if you're reading this, you get what you pay for. [email protected](This last e-mail address sends back an note from Amazon that using it won't help you. Pacific: (877)-586-3230 Corporate Offices, Seattle(206) 622-2335The fax number has changed. UK Snail Mail: uk Ltd Patriot Court1-9 The Grove Slough SL1 1QP Headquarters Address: 1200 12th Ave., Ste. And, while Amazon has had some rough times lately, they apparently chose to remove the number years ago when things were flush.
If you argue and get mad with people on the phone, they'll eventually give you a more immediate refund.
The order clearly shows that you ordered two, but just as clearly shows that we charged you for three, which is what we sent.
I have had some issues that I've had to deal with through customer service, and I feel like they've really made some significant improvements since I first posted their number back in 2002.
Most importantly, they now post their number on their site.
Over the course of dealing with Amazon, I received many apologies from customer service people, but none of them were adequate. I am writing in response to your letter of August 25th, received at our corporate offices and addressed to Mr. I have been asked to reply as I am well-placed to make appropriate inquiries and to render assistance due.
Nobody was willing to admit that, really, Amazon had screwed up. On September 29, 2002, I received this in response to a snail mail letter I sent to their corporate offices addressed to Jeff Bezos, the Amazon CEO. I welcome the chance to help as I may and please know that I am including Jeff in this correspondence.